Can you ship my furniture order outside the contiguous 48 states?
We only deliver to the contiguous United States. We cannot ship to Alaska, Hawaii, US territories or overseas locations.
Is there an order minimum to get free shipping for my furniture?
No minimum purchase. Every order going to the contiguous 48 states ships free, including large furniture sent via regional freight carriers. There are no hidden freight surcharges.
How soon will I get tracking after I place my order?
We generate shipping labels once our Bronx team finishes packing your order. You receive tracking via email right after label creation. Carriers often take up to 24 hours to populate live tracking updates.
What is the total delivery time from the day I place my order?
Total estimated delivery time is 4‑7 business days: 1‑2 business days processing plus 3‑5 business days transit. Weather or carrier‑related issues may create delays. We will email you if we anticipate meaningful hold‑ups.
What if the furniture color looks different from website photos?
Real‑world lighting changes how colors appear. If there is a substantial mismatch versus the product listing description, you qualify for a free return. Send us photos and we will provide a prepaid return label.
Once you receive my returned furniture, when will I see my money back?
We inspect returned goods within 1‑2 business days after arrival at our studio and trigger your refund. Your bank or PayPal adds extra processing time; expect funds to show within 7‑10 business days.
Can I adjust my delivery address after placing an order?
Email us as fast as possible. Address changes work only before the package leaves our studio. We cannot reroute shipments once handed over to carriers.
Do I pay anything to send furniture back to you?
No. Every return comes with a downloadable prepaid return label provided by us. You print the label at home. There are zero return‑shipping charges and no restocking fees regardless of return reason.
I just placed an order — can I cancel it?
Send a cancellation request within 12 hours of checkout for best odds of approval. If your order has not been packed we can cancel and fully refund. Past 12 hours, cancellation is not guaranteed unless goods are still unshipped. Once shipped you will need to receive delivery and then file a return.
My furniture arrived damaged / wrong item / package never showed up. What do I do?
Email us your order number plus photos for physical damage. Submit requests for lost packages within the 30‑day window after expected‑delivery date. We evaluate claims within 1‑2 business days and offer a full refund. We do not provide replacements or exchanges.
Is checkout secure?
Yes. Checkout uses SSL encryption. Our payment processors follow PCI compliance standards. Our internal team cannot view or store full credit‑card numbers.
Where is your business located and how do I reach customer help?
Our registered business address is 814 Tilden St, Bronx, NY 10467. Reach support via phone +1 347‑698‑1507 or email info@ilovekasala.com, Monday‑Friday 9:30 AM‑6:00 PM ET.