Refund policy

We sell brand‑new mid‑century modern seating, tables, dining and bedroom furniture. Our return process is simple for our customers.

Return Window

  • Return requests must be submitted within 30 days after delivery.

  • For packages lost in transit, submit your request within 30 days of the expected delivery date.

  • A package counts as lost‑in‑transit only after the carrier confirms non‑delivery.

Standard Customer‑Initiated Return (change‑of‑mind)

  • Item must stay unused, in original received condition.

  • Return all original packaging, tags, hardware and included accessories.

  • Furniture note: For large furniture returns, keep the original freight packaging. You will need it to safely send items back to our Bronx studio.

Damaged, Defective, Wrong‑Item or Lost‑In‑Transit
If goods arrive damaged, defective, you receive wrong merchandise, or your package is lost in transit — the “unused‑condition” rule above does not apply.
Email info@ilovekasala.com with your order number and clear supporting photos. We review damage claims within 1‑2 business days after receiving your photos. Available resolution: full refund only (we do not offer replacements or exchanges). We cover all return‑shipping costs when a return is required.

Start a Return
Send email to info@ilovekasala.com and include:

  1. Order number or purchase proof

  2. Photos (for damaged / defective items)

  3. Short explanation for your return

We aim to reply within 1 business day, sending a downloadable prepaid return label plus step‑by‑step return instructions. You can print the label at home and attach it to your return package.

Return Shipping
All returns include free prepaid return labels, no exceptions. The label is provided digitally for you to download and print. No restocking fees. We never deduct shipping costs from your refund amount.

Return‑To Address
Ilovekasala LLC Returns
814 Tilden St, Bronx, NY 10467, United States

Refund Issuance
Once returned goods arrive at our studio and pass inspection (1‑2 business days upon receipt), we issue a full refund to your original payment source. Banks and PayPal add their own processing delays. Please allow 7‑10 business days for funds to show inside your account. We send email or text confirmation once our internal refund work is finished.

Last Updated: September 1, 2026